Introduced Wang Premium Service for VS
	Provided immediate Worldwide email notification of SW problems and workarounds when available

 

	Introduced Getronics 360 Service Program
	A proactive program to understand failures in customer environments ad develop avoidance strategies
	Developed avoidance strategies and product redesigns that significantly reduced failures

 

	Developed pre purchase Consulting Program
	Evaluated product in Client setting to evaluate reliability and make purchase recommendations